Archives: Reviews
“Isaac was very friendly and knowledgeable. He informed me of all options and then performed the work in a professional and thorough manner. I highly recommend DRHVAC.”
“We knew our thermostat was not acting correctly. But the was just the tip of our issues. It turned out the coil had a leak, that was filling the return airflow area and seeping into a closet and out under our wood flooring! Isaac came on a Friday initially to address the whole system. When the first small repair allowed me to find more water leaking, he retuned and worked more that day in our attic – going the extra mile. He also returned the following Monday with new parts to be installed. We appreciate his time and effort to fix the whole issue, especially when it was not a simple or easily accessible fix.”
“Our AC went out over the Labor Day weekend. We reached out to our neighborhoods being new to the area and DRHVAC company name repeatedly came up. We can now understand why. We called them, they came out promptly, assessed the repair, went to get the parts needed and came back to fix it! We can’t thank them enough!”
“My home central air stopped blowing cold yesterday afternoon and within an hour the temperature his 78 degrees. I called and talked to Marge who notified Isaac who showed up within 30 minutes and determined that the outside temperature had caused the compressor to shut down. He trouble shot the system and everything else was in good shape and waited a few minutes and the compressor came back on and the temperature immediately began to drop. The system has run fine since and to make it all better I was not charged for the service call. I have been with this company back when the were Arise Air for almost 20 years and remained with them when it was sold to the new owners and the quality of service has not changed one bit. I would recommend them to anyone with no reservation.”
“Very professional, very responsive. I felt like pricing was fair and Isaac was very helpful. Would definitely use them again and highly recommend this company. Kind and courteous and fair.”
“Just had our air conditioner quit late yesterday. Richard came out today and replaced a capacitor to solve the problem. We are very grateful for the promptness of the service. Thanks to Marge for scheduling us asap!”
“Isaac had our unit repaired and running quickly! We have been serviced by this company for 17 years and they are the best! Margie always takes good care and schedules us quickly!”
“We were loyal clients of the previous owners and the new ownership service has been fantastic! Quick repair on a hot day and so friendly, helpful and courteous! Thank you all from the initial call w/Marjorie to schedule the appt and the work performed by Richard and Isaac!”
“I manage a few commercial office spaces and David is my go-to guy for anything HVAC related. He’s been taking care of our office heating & cooling needs for longer than I’ve been in my role. Recently we reconfigured our office space which required some rearranging of our HVAC ducting. David and team quickly and efficiently reconfigured our new space. Once we started moving into the new space, we noted that offices along a wall with windows were getting a lot warmer than the other interior offices. David stopped by and adjusted all the supply dampers to re-balance the airflow with a bias toward the offices with windows. This along with some thermostat adjustments seems to have completely rectified the issue. David could have charged us for his time in adjusting dampers and consulting on other possible approaches to fixing the issue, but he didn’t… he provided the service and time completely complimentary. Very much appreciated by a long-term customer. If you have commercial HVAC service, maintenance & repair needs, David P. and company can’t be beat for their reliability, timeliness, honesty and ability to get the job done. I can’t recommend DRHVAC and David P. strongly enough. Ryan P., Facilities Manager.”
“We had another great experience with Dr HVAC. The team is courteous, efficient, on time and professional. Richard arrived as promised, diagnosed the primary issue and then identified a secondary issue caused by the primary problem. They were able to get parts and have us back and running in less than 24 hours. Thanks for keeping us going!”
“i don’t remember the name of the tech; however, He was very efficient and courteous ……The work was done in a timely manner, and they were able to fix the problem within a day!”
“I was told by my A/C installer that my two year old unit was out of warranty . I called Carrier and they told me I still had three years on the warranty! They recommended DrHVAC so I called for a second opinion. They came out within hours to evaluate my unit and had it fixed by that evening. The labor cost was less than a third of what the original installer had quoted! Yes, I am pleased with this company and will use them to service my unit in the future.”
“Overall experience was perfect. Richard knew his stuff and explained things that even I could understand. Scheduling was easy and the price was fair. I recommend them very highly. Will give them the Tony the Tiger evaluation. They are Grrrrreat!”
“We have been customers since the company was Arise Air. We will continue to be customers as DR. HVAC. David was very fast in determining the issue and followed through with what he said needed to be done. We are very satisfied with the customer service that everyone has provided us to get our AC back online.”
“DR HVAC provided us a great service. They are highly professional, reliable, and honest people. They have been taking care of our heating and AC needs for over five years. They are very prompt to help you. Last week, we found out that our AC was not working at 4:45 pm when the outside temperature was already 100 degrees. I called Marge at DR HVAC and Richard was at our place at 5:45 to restore our AC in 15 minutes. Now where you can find such service !!!
Marge at the office is superb!!! Very helpful and very customer-focused. I cannot say more good words about the company. In these times, you can find a reliable and good neurologist more easily than a good and honest service technician.
I highly recommend DR HVAC for your service needs. This is without any reservations!!”
“David and the crew at DRHVAC came highly recommended and we have not been disappointed. To date they have provided new installation and repair services on our commercial units, as well as repairing less than professional services by a previous company. Their maintenance services are comprehensive and more thorough than what we’ve previously received. David and his crew are prompt, professional, and perform as promised.”
“Richard was prompt and explained the repair so I could comprehend what he was doing. Came out the same day! I would definitely recommend DRHVAC!”
“We have been using Richard for 7+ years. I honestly do not know what we would have done without him sometimes. Richard is extremely knowledgeable and exceptionally thorough and diligent. This combination makes for a very keen eye. Not only is his work impeccable, but so is his character. I know for a fact that Richard has done more for less for people who needed the help. This is why I have had him work not only on my own home but my family’s homes. From refrigerant recharges to complete replacement, there is no other HVAC professional that I will ever use.
Thanks for all you’ve done Richard!”
“David has been providing commercial HVAC services for our facility for a number of years and has always performed excellent work. He searches out multiple repair options to provide us with flexibility in our efforts to meet both our maintenance and budgetary goals. David is thorough, hard-working, and honest. He prioritizes his customers and has worked after-hours and on weekends in order to return our units to working condition. David has always been able to find required parts and has been able to suggest new solutions when requested. I don’t think you’ll be disappointed if you hire David to assist with your HVAC service needs.”
“These guys always come out whenever we need anything! They do a great job for a fair price!”
“Heat pump was freezing up – Richard came out promptly and found the problem. Fortunately a simple fix. He defrosted the unit explaining clearly what was going on and what to look for. Answered all my questions and was very professional and cordial. Highly recommend!”
“I have used Dr. HVAC for our commercial repairs for years. Quick, reliable, and honest. I couldn’t recommend them enough.”
“Arise is one of the few companies I have dealt with in a long time that I can say without reservation is truly outstanding. They not only know their products and have real expertise in the field but they have outstanding customer service and real integrity. I can’t recommend them enough.”
“I had one of three 21 year old a/c units go out and made the daunting decision to get all three replaced. Lots of choices and decisions to make, but DR HVAC Services was a great choice! From initial discussion with the sales person who came out to get info for the quote, to the final install, they were prompt, professional, great install crew, and they had experience with the newer A/C models which are more complex and more energy efficient. As part of their quote, they included surge protection on *both* the outside compressor and the inside blower/heater. They understand that the new units have much more electronics to provide the precise temp/humidity control and need that protection. It really was an A+ experience. I highly recommend them.”
“Called first thing on a Monday morning with our air being out over the weekend. They were very friendly and a tech was at our door within a couple hours. Frank was professional and knowledgeable. Fixed our unit on the first trip and they were very reasonable for costs. Will definitely be using them again!”
“All services and entire staff is great. Friendly, fair, responsive, competent. Been with them 5+ years and I have never been disappointed.”
“It was a pleasure to work with Abdul. He was able to determine problem and replaced the part quickly. I have ice cold air back!”
“I enjoy working with Marge. Professional, helpful, friendly! She always takes good care of me.”
“Service was timely and Abdul was very courteous. We love the service.”
“I had a great experience with Abdul. He was very professional and accommodating. I needed to work and take care of a newborn. He was gracious and patient.
After performing his maintenance check, Abdul showed me what to watch for as my 22 year old system is about to need some major repairs or up keep. He told me who to call and talk to about parts. He answered every question and was a very patient teacher to someone who knows nothing about AC units.
I highly recommend him as a technician.”
“Abdul is a good technician!! Very friendly and professional. He is the best!!”
“Abdul was totally astute quickly getting everything back in perfect order. ARISE has been my pick for literally decades. The best.”
“Abdul came by and quickly went about his business and checked our system to make sure it was ready for the summer. He was very personable, very customer-oriented and a pleasure to work with. I highly recommend him and Arise.”
“Abdul was great to work with… got here first thing in the morning to do the Spring AC servicing. Cleaned and serviced the compressors outside and the blowers up in the attic. He reminded us to use bleach, which I never remember and helped to change out the filters. Answered all our questions and seemed very outgoing and personable. A real asset to your firm!”
“Our a/c completely froze up and Abdul was quick to show respond to us. He was very respectful of our home and helped us realize that it was time to replace our 23 year old system. This will be our second time working with Arise as they replaced our downstairs a/c. They are a great local company.”
“Expert maintenance with explanations while performed. No rushing easy going Service technician.”
“Abdul was friendly and knowledgeable about the AC system and was quick in reviewing both outside and inside to ensure that it was operating correctly for our regular 6-month check. He ensured that the water line got some bleach run through it, and in washing off the outdoor unit, he was even so kind as to show me how that should be done so I can do it as well in the future.”
“Pleasant and reliable service always provides a professional approach to the job and Covid conscious which is appreciated.”
“Thank you, Arise, for giving me this opportunity to praise your work every six months by checking the heating & cooling systems at a two duplex in Northwest Hills & also for making helpful suggestions for ways to make the units function well.
Your attention & expertise are greatly appreciated!”
“Abdul was very helpful and professional for this HVAC maintenance check!”
“Absolutely gracious and friendly tech person. Got right to work, checked everything out, and replaced a noisy relay. He kept my wife and I informed about what he was doing and why he was doing it. We really appreciate this level of service and consider the bit of education he gave us about our HVAC system to be above and beyond the call of duty. Thanks! We would welcome Abdul back any time to work on our system as needed.”
“Arise installed our 2nd Carrier system and do amazing work! High quality and amazing support!”
“Craig was very thorough in explaining all my HVAC options and prices. He even emailed me a copy of the thermostat operation instructions; the installations crew was professional, on time and and did a good install. Very satisfied with DR HVAC Services.”
“Larry and his assistant did a great and professional job of maintenance on the AC system. They also repaired an air leak at the plenum in the attic.”
“Abdul is very efficient and goes over everything with the customer. He will answer any and all questions.”
“Technician quickly identified problem and replaced worn capacitor. He was polite, professional and completed repair. Cost was what would be expected.”
“First time with Abdul, he did a very good and thorough job. When he had questions on what he was seeing he called Larry to verify direction.”
“Knowing nothing about the heating and AC systems and being a senior my main concern is honesty and trust. I am confident the work was done right and I know if I have an issue Arise will fix it.”
“Always a pleasant experience when Arise Air comes out. All technicians we have met are very careful, competent and professional. We highly recommend their services.”
“Abdul was very polite. He arrived on time and was very efficient. I felt very comfortable having him in my home. He serviced my heater and reported that everything was fine. I recommend DR HVAC Services.”
“Excellent job. Courteous, friendly and efficient.”
“I was very pleased with the service I received. Time tested experience lead to a solved problem.”
“I appreciate that Abdul checked in with me before going up on the roof to check out our AC and change out the filter.
Afterwards, he checked back in and I appreciate his consideration.”
“Always a pleasure working with y’all. Prompt, courteous, and always explain things carefully and completely.”
“Abdul was quick to identify the issue and resolve it.”
“Abdul came today to perform my yearly maintenance on my AC unit and he was extremely professional and nice. Loved him!”
“I felt confident Abdul was well trained and he was very courteous.”
“High integrity and honesty, reviewed the need for additional work on our ducts, provided a full report to review and did not push additional services which were not required, my kind of professional!”
“Abdul was very polite and adhered to the strict Covid rules which was much appreciated. He took the time required to provide the annual maintenance on our gas furnace with recommendations.”
“I had our annual preventive maintenance done on our Carrier gas furnace. Abdul was pleasant efficient and followed all covid safety guidelines. He made me feel at ease. I have always had great experiences with all of the Arise guys and gals.”
“Larry is kind and friendly. Prompt and professional. He was able to install a REME HALO® in a space most people could not. I greatly appreciate him trying so hard”
“Good service: timely, polite Abdul graciously changed the two air filters for us.”
“Arise do an excellent job with our heating and cooling systems. Their technicians are very knowledgeable and true professionals. Marge in the office is very helpful and prompt. The company is helping us for over five years. I highly recommend Arise.”
“The Arise technicians are very well trained and do excellent work.”
“Reliable, efficient, trustworthy, honest, on time performance, above and beyond service for the past 5 years.”
“Marge is always prompt in being able to schedule service when I have an issue. Larry and Levi are great and always explain things. Responsive, professional, and trustworthy!”
“DR HVAC Services cares for my HVAC systems in my rental properties in a responsible, thorough, technically proficient, and transparent manner providing me and my remnants confidence and peace of mind.”
“We have used you for both our home maintenance and now for our business. I have been extremely satisfied with the professionalism and honesty of your team. Your ability to diagnose and quickly solve problems and come up with an affordable solution is outstanding.
I highly recommend your services and look forward to a long working relationship with you. Well done.”
“We needed our mini-split AC for one of our rooms replaced, and Arise did a great job. Craig came out and gave us a bid on what we wanted at a great price! He was very professional, taking measurements and recommending the correct model capacity. They were able to fit us into their schedule so we got the replacement in a very timely fashion.
The install team was prompt, efficient, and did a great job, thanks so much!”
“We are so pleased with the service provided by DR HVAC Services. Having our AC break down in the middle of summer was stressful, but Larry & his team at Arise made the process of replacing our system very easy & straightforward. They provided us with several quotes on different systems and took the time to explain the pros and cons of each one of them. We got all the information we needed to make an informed decision and we are so happy with the new unit we got. They came by the house and dropped off a couple of window units to make our house more comfortable while we got our replacement.
The Arise team showed up bright and early on the day of the install. They covered the floors and were diligent at cleaning their working area and leaving the house just the way they found it. One team worked replacing the furnace and the coil while a separate team installed the outside condenser. Larry, the owner, was around to check on the install and was ready and happy to answer any questions we had. In just a few hours we had a great system and we could not be any happier.
We have used DR HVAC Services for the last 14 years. They have always been readily available and very professional on their service calls. We would recommend them to anyone that needs to service or upgrade their system, with a trustworthy and reliable company.”
“Arise services has been servicing our home AC and our office AC for many years now. We have had them fix/service units and replace whole units. I can not speak highly enough of the whole team. My experience has always been superb from the initial phone call to the fix! The whole team genuinely cares and wants to provide the best service possible. I recommend them to all my friends who are in need of AC services. The are the best!!”
“The A/C went out as we were leaving on vacation. We were able to arrange the repair long distance & our neighbor provided access. It was done before we came home. We enjoyed our trip trusting Arise would take care of the repair.”
“I had a very good experience with Arise. I called around 9:00 pm because my air conditioner was out & it was an extremely hot day. I spoke with a very nice gentleman who checked the schedule & scheduled me for 8:00 to 8:30 am the next morning. The two men that came out to repair my air conditioner (rodent wire chewing:) were very courteous & did a good job. I will be scheduling routine maintenance checks with Arise. Great, prompt service! Thank you!”
“Had an emergency at the office. They worked us into Levi's schedule. He was quick and got the job done.”
“Levi is always on time, personable, and does a great job.”
“Levi carefully looked through our system to try to figure out what was not working. Fingers crossed for all of us that he figured it out. He will eventually in any case. We appreciate his diligence.”
“Every time y’all come to help us with our AC or heater you do excellent work, we appreciate everything y’all do for us & we wouldn’t call any other company for help. Thank you very much!”
“Although we are not happy with the Lennox AC unit that we had bought from another company 10 years ago, Arise has always been able to find the issue & repair it quickly. Levi has done several great jobs for us.”
“Richard was recommended by a friend (whose opinion I value greatly) and wow, what an amazing find. We’ve had Richard out twice over the past few months, once for a plugged drain pan and another for a capacitor replacement. Both visits were informative and reasonably priced. Richard informed us of possible deficiencies in the systems and what to be aware of in the future. This was a courtesy as opposed to an upsell and we’re very appreciative of his knowledge and expertise. Feel free to shop around, you might find a comparable quote but the honesty and integrity of Dr. HVAC is priceless.”
“I was easily able to schedule routine AC maintenance. Christian was polite & did a thorough job cleaning & checking my AC system & answering questions I had. Thanks!”
“if anyone needs HVAC services, I highly recommend Arise, they were so professional, honest, considerate, & extremely quick to get the job done.
I had spent weeks trying to get our AC properly fixed from a different company. After multiple attempts & no success for an employee to show up to our home, I reached out to Arise & they got me on the schedule for a next day appt. Within 30 minutes we were given the diagnosis & plan to fix the problem. My AC was fixed the same day & we haven’t had an issue since.
Cannot thank them enough! Highly recommend.”
“I normally refrain from doing customer reviews but I will make an exception this time. The customer service was exceptional and the technician was outstanding in performing the needed repairs. Thank you for your friendliness and courtesy.”
“Very professional, polite and knowledgeable. Able to diagnosis and fix the problem quickly.”
“Very happy with Arise, the office staff, and its technicians. I get the feel like they "know who I am" when called, when I call and when any service is done at our home. It makes me feel like more than just someone on the phone or at a home. I recommend this company HIGHLY!”
“We have a maintenance agreement with DR HVAC Services, they have taken care of our air conditioner for many years. This is first time Christian has been to the house, he did everything on the list and was very polite and friendly, followed all the Covid guidelines. These people are GOOD PEOPLE”
“The lady who took the order and the man who did the work were exceptional. They were both pleasant and thorough. I am comfortable in this hot weather!”
“As always, friendly, timely and efficient service. Highly recommended.”
“Our AC system was making an unusual noise when it shut off, so I called Arise and Levi came out the next morning and checked it out and found our problem. I've never been disappointed by Arise. They are always quick to respond and always leave me more than satisfied with their service. Levi Zuniga is the best technician you could ever have.”
“Levi is always glad to answer all of our questions and explain to us the reasons why. Also, he doesn't try to sell us something bigger and better, he just takes care of what we have and makes suggestions if necessary. I don't usually recommend service companies, but I would recommend Arise.”
“Never a disappointment when these guys arrive. Whether commercial or residential they are on time and leave you with a smile on your face even though sometimes you need more than a simple service call.. Larry and his staff are as good as it gets…”
“Excellent service techs and support leadership!”
“Levi has been taking care of our HVAC system since 2015. From the initial system install to twice yearly maintenance, we have nothing but good things to say about Levi and the team at Arise. They are always prompt and professional, completing any maintenance or repairs quickly.
I highly recommend Levi and DR HVAC Services for all of you HVAC needs.”
“Levi was awesome. Polite, professional and honest. I have saved his info for all my future HVAC work and will refer you guys as well.”
“Marge, who I spoke to on the phone, was so kind, helpful, and communicative. She genuinely cared about my family getting our broken AC fixed. Amazing. And Levi was knowledgeable, expert, and efficient. He fixed my issue quickly and even gave me several tips on how to better take care of my HVAC system. As long as Arise is in business I'll never call anyone else.”
“Levi & Larry, have been maintaining our nearly 10-year-old Trane A/C, and have resolved several issues, over the years. Arise did not install the system, but wish they had, given some of the problems we have had w/system, but, Arise has done a fantastic job at troubleshooting, and resolving all of the issues. These guys are very competent and fair, and am confident that they do only what is necessary, and are not out to rob you, like some of the A/C maintainers. We feel fortunate that Arise is around to keep us cool, and would recommend them to anybody who requires a new A/C, or to maintain their existing A/C system, r/Jeff”
“It has been a year since we had our system serviced; therefore, Levi came out last week to perform the service. He is very professional and thorough. We know with Levi we will get an honest service as he operates with Integrity. We have signed an annual contract and look forward to his return in 6 months.”
“It’s always a great experience at DR HVAC Services while having our a/c repaired or having maintenance! Levi is the best in communicating and providing professional service!! Thank you!”
“Levi did a wonderful job as always! Answers my questions and shows me what I want to see!”
“As always, Levi was very professional and explained everything he was doing thoroughly.”
“Please pass along my thanks to your technicians, who did a great job resolving our issue. They followed your company’s COVID-19 policies at all times, and kept me well informed on the work they were doing. I appreciate DR HVAC Services’ commitment to supporting the system we purchased for over ten years, now, and I would highly recommend your company to others!”
“Found them by chance. My AC had gone out the night before, and I saw the truck the next day in my neighborhood. I called and spoke to Marge, who was very helpful, and after a brief hold, she told me the team down the street could come by after. Levi and his team showed up and took the time to talk to me and explain what they saw and options to get things resolved. They also found an issue that would have happened later and showed me that a part was failing. Which they were able to repair quickly along with being cost-effective. I would not hesitate to recommend Arise to anyone with a cooling and heating issue. I will be using them going forward for any heating and cooling issue I have. I'm looking at using their services to add an ac unit to a part of the home not currently cooled.”
“Levi always does a great job. He is thorough, professional and customer oriented.”
“Levi was great. Very knowledgeable and nice guy.”
“Always confident I’m getting THE BEST service !!”
“Love all of the people at Arise! They take great care of us!!”
“Always Professional. Best in the business!”
“Levi was training a new employee. They did GREAT as usual at both houses.”
“As usual Levi provided excellent and timely service.. The best..”
“We are a property management company and use Arise for a large number of our properties. They are communicative and timely! Highly recommend!”
“As always service was great. Easy to make an appointment with Marge.
Levi and (Chris ???) were on time and the service was performed in a
professional manner, even with gloves and masks. Can’t beat Arise for
service.
Thanks”
Great timely service and repairs were done within 24 hours. Great communication. Would recommend.
“We had DR HVAC Services install a Remy device, the technicians were polite and quick to respond. This was done during the Covid crises and they followed safety precautions that helped us feel safe. Great people to work with.”
“DR HVAC Services is the best. Best quality customer and caring staff. Been using them for years!”
“As always, Levi was prompt and got the job done is a short time. He does not fool around on the phone all the time. Keep him.
Pleasure doing business with Arise.”
“Levi did a great job as always! He is polite and efficient. Thanks, Levi!”
“Levi was able to come to our house in a reasonable time and as usual he was polite, informative and focused on his job. Appreciate his work ethic”
“As always customer service is always the best and service by Levi is great.
He is always on time.
So… guess we will continue using Arise.
Thanks
– John and Floydada Barnett”
“Excellent and professional service for several years. Installed our A/C and air cleaner several years ago and has done our maintenance every year. Same service person every time. I can’t read his signature or I would give his name.”
“Very satisfied! Thanks for getting my A/C repaired so quickly! Levi did a great job and Robin expedited the repair by having me send a photo of the serial number label, so the correct parts could be ordered in advance, which allowed Levi to repair the unit the same day. Thanks again!”
We had to replace our whole AC system and Richard was nothing short of kind, respectful, honest and reliable. This company will make sure everything is completed to their highest standard. We would recommend them to anybody and will continue to use them for our heating and cooling needs in the future.
“It is always 5 star…..Thanks for the fast service…..”
“Very nice and professional. Gave me "suggestions" instead of "you need" which was very helpful.”
“I am so amazed by this company! I emailed my issues and received a response with some troubleshooting steps to see if we could get it going again.
Not every company would do that!!
Unable to fix on our own, Levi was quick and amazingly knowledgeable to get the ac going again!
He gave me some good tips in what to do and stressed the importance of changing our filters which I am horrible at doing.
Grateful for y'all!! We will sleep happy tonight!!”
“It is always a pleasant experience when dealing with ARISE.
They are friendly and competent.”
“Heat pump capacitor went out. Called in morning, Levi was there early afternoon. Quickly identified / temporarily resolved the problem. Did permanent fix the next day. Was great!”
“Great service…prompt and courteous all the way!”
“A/C System quit working. Fix required replacement of the thermostat. All completed in a timely manner. Levi did great (always has) showed up late in the afternoon(after normal hours) and kept at it until he had an answer. Outstanding employee.”
“I had a negative experience with an other HVAC company. I called Arise and spoke with Marge (she is great) then Robin. I explained what I needed and they went out of their way to perform the work needed to clean up after the other company. Professional but also personal. Many thanks.”
“Thirty plus years with Arise and I have never been disappointed, Their honesty, integrity, professionalism, and quality of work is beyond reproach.
If Larry can't fix it it can't be done…. I recently had work done at our business and was able to save a ton of money. Thank you Larry and team…”
“Our Ac went out on the 4th of July. Called First thing in the morning on the 5th, and Craig was out within an hour. Determined that it was time to replace the entire unit with a new one. It wasn't going to be until Monday, before we could get it installed, so Craig was able to band-aid our unit to get us through the weekend. First thing Monday morning Craig showed up to take delivery of the new unit and get the crew started with the install. Then Larry the owner showed up to make sure everything was going smoothly. Within a few hours the new AC was installed, and now my house is the coolest it has ever been. The whole process was smooth and painless for us. I would recommend Arise to all my friends and neighbors.”
“DR HVAC Services were selected to repair or if necessary to replace both of our air conditioning units. They were recommended to us by friends that had used them for replacement of the heat pump for their home and were good with the quality of service that they received for their project. Marge was our first contact, followed by Levi , who came out and assessed the condition of our A/C's. Craig then came out and thoroughly explained the options of repair or replace choices. We went with replacement, not what we had planned , but best for the long haul after units age and conditions were considered. Larry,the owner, was on site forthe replace and install process, all went smooth and up and going as the days were in process. Bottom line, would use them again!”
“Over the years, Levi has represented DR HVAC Services with courteous and professional service. Every aspect of the cooling system was thoroughly checked right down to changing the batteries in the thermostat.”
Richard did a great job of giving me options and was fast getting the job done. Would and have already recommended his services.
“Levi did an excellent job. I can always rely on Arise for any HVAC services I may need!”
“Everything from start to finish was amazing. We had our AC and Furnace replaced. Craig, Larry, Robin, Levi and Marge were very helpful and caring. Financing was a breeze. The only problem we had was the 6 day wait for installation. New system is great!”
“Have worked with Levi before and he is always kind, respectful and informative. Levi provides prompt answers to my questions and overall I have been completely satisfied with his service.”
“We have been using Arise for at least 15 years, if not more. They take care of all our A/C, heating, air quality, maintenance, etc. for our system. We could not be happier. We have installed the air quality systems that we are very happy with especially for someone with terrible allergies. This has been the best spring/summer in a long time. Thank you Arise!”
“…it was a hot afternoon – one of the last calls and Larry was his usual good humored self. The unit was serviced and all is well. Thank you.”
“I was visiting my mother in-law over the weekend and the AC unit went out. We made a call Sunday morning and a service technician (Craig Meek) was here within the hour. He was friendly and courteous and found the problem within 10 minutes (failed compressor capacitor). Repair was complete within 30 minutes. I will recommend Arise to friends in Austin Cedar Park area in the future. Thank you.”
“Levi is great and does very good work. Have been using Arise for several years and have always been satisfied with their work.”
“Everything worked out yesterday as planned”
“Cordial and a very efficient service for over a decade”
“Service was great as usual. Levi does a fine job. He was able to fit us in on short notice. Will continue to use Arise.
Thanks
John”
“You are very fortunate to have Levi Zuniga in your employ. He is very thorough and professional in his customer service assistance.”
“Levi was quick, quiet, and efficient for checking our air conditioning equipment.”
“Technicians were kind, knowledgeable and on time. Recommendations were made for repair but Larry wasn’t pushy. Estimate for repairs were prompt and scheduling work was quick and easy. Thank you!”
Our AC unit was not working and of course it was when it was over 90 degrees. I called DR HVAC after work and Richard was able to come out first thing the next morning. He was prompt, professional and diagnosed the problem quickly! He called his parts distributor who had the sensor in stock (bonus) and was able to install it and get my AC unit working! I will definitely use them again. He gave me great price on parts and labor! Well below other quotes. Highly recommend DR HVAC! Thank you again Richard!
“Marge and Levi both do outstanding work. They have taken care of me for years.”
“Levi saved the day. He came out quickly on one of the coldest days when my furnace wouldn’t turn on. He created a situation where the furnace would keep my house warm while waiting in the right parts to arrive. Then came back later to fix the problem, and charged less than his estimate! Thanks Arise and Levi for a job much appreciated and well done.”
My husband and I were worried that we had an issue with our AC ducts. They sent someone to check it for us the same day. He was on time, super nice, and identified the problem right away. It turned out that it wasn’t the duct work, but he even got pictures for us while he was in the attic. Will 100% be calling these guys for any future work we need because they are honest & professional!
“Larry and Levi have helped us at each of our Austin locations and have been wonderful to work with. They are prompt with the service, explain the issue we are having and make honest recommendations as far as fixing the problem. I also really appreciate the forward thinking mentality they have in regards to preventive maintenance, we have saved a lot of money and headache because of their recommendations. In addition, the office staff are very friendly and helpful when scheduling service calls and answering general questions. Thank you all for your help!”
“All aspects of the furnace operating system were thoroughly completed to our satisfaction.”
“Arise does an excellent job as Cooling and Heating company. The staff is very competent , courteous, professional. They are very prompt, honest and reliable in providing you service you need. I have been using them for over four years now and very satisfied. I can't say more good things about them. I have recommended them to several friends. Keep up the good work Larry and his team. Levi is a great technician and does excellent job. Good luck and all the best. Thanks for your services!!!”
“Levi was very quick to identify the problem and correct the situation. I took snapshots of the four blocks of ice which resulted from the process of clearing the build up in the tray at the bottom of our condenser. He also made helpful suggestions on what actions we could take to prevent another occurrence of ice build up in the future.”
“I was struggling with the air quality in my newly purchased home and I needed to do a great deal of troubleshooting to determine how to remedy it. The first thing I did was have Arise Air install a REME Halo (since I'd benefited greatly from one in my prior home), but this didn't end up resolving my air quality problem. I'm grateful that DR HVAC Services continued to troubleshoot the situation with me until it was eventually resolved. Throughout the entire process, they were always a pleasure to work with. They were knowledgeable, professional, and did great work. They were also patient with me, listened to my ongoing concerns, and seemed to be genuinely interested in helping me get to the bottom of what was perpetuating this condition in my home. I learned a lot from them as they explained new things to me while presenting me with options along the way for my consideration, without ever pressuring me into feeling like I needed to buy anything. I came to these conclusions on my own, and they then worked with me to get each project done, and done right and in a timely manner. My situation ended up being complicated and unlike anything they'd seen but they worked with me, step-by-step throughout the entire process, from beginning to end until my air quality situation was completely resolved. They also listened to my concerns, and the feedback that I received from other contractors, and together we were able to completely resolve my air quality situation and I couldn't have done it without DR HVAC Services' help. I will continue to work with them now in terms of maintenance, and will without any hesitation recommend their services to others, whether it be to install a REME Halo, new HVAC system, or install new ductwork . . . Thank you Arise!”
“ARISE services is one of the best in their field. I have an HVAC system installed by Arise several years ago. They have done an outstanding job that time. I have called DR HVAC Services this time for the HVAC system maintenance. They are always friendly, highly knowledgeable and demonstrate excellent skills. now I only have one HVAC company in my phone, and it is DR HVAC Services. Their work is always top notch. They are the best HVAC company to work with if you are in the Austin, Cedar Park, Leander areas.”
“Levi is great. It is always a pleasure to see him here at our home.
He needs a raise, Larry! And a large Christmas bonus!
He is part of the reason we like DR HVAC Services so much.”
“Levi came to perform our semi-annual service and maintenance on our heat pump this week, and as always was very efficient and courteous. He explained what he found; everything in good order. I've been relying on Arise since I moved back to Texas six years ago, and they have always given me great, reliable service. Thanks again.”
“We've really been impressed with the service provided by Levi, and while he didn't do the installation, it was a pleasure to work with Craig and Larry onon the sales and installation. Quality, honest, and personable all around and left me much more knowledgeable all around. Thanks, Arise.”
“Levi is always professional, pleasant and does a thorough job plus makes sure everything is put back into its place after his inspection.”
“Levi is an excellent representative for an already outstanding company.”
“Always a pleasure working with Marge in the office and then Levi in the field! Very polite and knowledgeable.”
“6mos system maintenance. Levi on time, thorough, pleasant and competent. Great service for our Arise installed Trane AC system.”
“Always satisfied with Arise. Craig seems like family. Was so happy that he was able to come and repair our A/C within hours of my call. Unfortunately with the cost of living and stagnant pay and increase in PM cost, We are unable to continue with your PM program and will have to take our chances.”
“It all started with a horrible nightmare with a home warranty company that referred Arise to me when my heat died… but rather than taking the side of the warranty company, Larry and Robin protected me, the victim of a dishonest home warranty company, by backing me up with his professional diagnosis and the actual pricing to the home warranty company in court! At the end, even though the home warranty company won (they hired expensive lawyers…) it made sense to simply install a new HVAC unit on my own and Arise did a great job, patiently explained to me my different options, and the job was done quickly and professionally. It has been almost a decade since the installation and Arise has helped me upkeep my system on a regular basis and repaired a couple of problems and helped us use our warranty so that there was no out of pocket cost. Honest, friendly, quality service company. I'd recommend it to anyone.”
“I wish I would have found Arise a long time ago! What an honest company and the tech, Levy, went above and beyond. 5 stars plus service!!”
“I can't say it enough… Arise Air always takes care of us!! They come the same day we call with issues and Levi is always fantastic.”
“Levi was a nice and helpful as he could have been!!!!”
“Honest, ethical, prompt, polite, and knowledgeable business.”
“I had a very good experience with DR HVAC Services. In 105 degrees weather A/C stopped working. I called DR HVAC Services and their fast response to the matter & professionalism showed throughout the whole process from first call with Larry, to estimate with Craig, to full installation of new A/C unit with the crew. I was very satisfied with their honesty, professionalism & installation.”
“Have been very happy with my experiences with Arise. In particular would like to give a big shout out to Levi who is awesome! He’s professional, friendly and a good mix of those two characteristics. I would highly recommend Arise!”
– Anonymous
“I trust their business and employees. I have known them for years.”
-Cindy. C
“They were professional & discovered the problem & fixed it quickly.”
-Ginnifer H
“This company has great customer service. They are knowledgeable and friendly. They did great work and we’re careful of not damaging my home. They put down tarps to protect my floors. Great Job!”
-Carroll C.
“All our experiences with DR HVAC Services have been excellent.”
– Rod H.
“Levi was polite and competent. I felt very comfortable with him in my home. DR HVAC Services has always been able to take care of me quickly and yet are very friendly!”
-William K.
“I was pleased with the work Abdul did in my routine maintenance, but completely unsatisfied with his after-job cleanup. I am unable to manage the ladder into my attic so I pay for this service. I was able to lower the ladder for Abdul. When he was done, he asked if I had a hose so he could wash off his boots as the yard was a bit muddy. After he was gone, I discovered: (1) he had made a half-hearted attempt to raise the ladder, but left it for me to try to do; (2) he did not return the hose to the garage where he had gotten it; (3) he left the hose so tight I can't undo it even with a wrench. Since I live in a community with a strong HOA, this left me open for a violation with the HOA. I like Arise's work, but leaving the job this way was unacceptable and not what I pay for.”
“Abdul was honest and found a couple of things that needed to be addressed to help both of my AC units.”